Skip to main navigation Skip to content Skip to footer

Frequently Asked Questions.*

* Now with answers, too!

Product Info

  • Q. What makes Scoop Away® clumping cat litter different from other cat litters?

    Scoop Away® clumping cat litter is an easy-scooping litter that combines tight clumping with maximum odor control to make dealing with the cat box fast and easy. Scoop Away® offers 5x protection:
    1. Waste and urine smells are absorbed and eliminated on contact
    2. Waste and fluids are easily removed
    3. Bacterial odors are banished
    4. A paw-activated fresh scent is released every time kitty uses the box
    5. Lower dust formula keeps air and surfaces clean.
  • Q. What Scoop Away® cat litter is best for me?

    All varieties of Scoop Away® litter clump strong and destroy odors so you can be assured of easy scooping and odor control no matter which variety you choose. Scoop Away® litters are made from natural minerals and clays and include Ammonia Shield technology, a powerful odor eliminator. Please visit our Products Page for additional information on each individual Scoop Away® litter.
  • Q. How does Scoop Away® clumping cat litter destroy odors?

    Scoop Away® litter's patented formula contains special minerals that actually trap and eliminate odors on contact. Scoop Away® litter also inhibits the growth of bacterial odors through Ammonia Shield technology, which help prevent ammonia odors from growing.
  • Q. How does Scoop Away® form such tight, easily scoopable clumps?

    The small, highly absorbent granules of premium clay in Scoop Away® litter react to liquid quickly and form into tight, solid clumps. This process: 1) Controls waste and urine smells and allows waste to be easily removed and 2) Leaves virtually no used litter left behind after scooping.
  • Q. Is Scoop Away® clumping cat litter biodegradable?

    Like most litters, Scoop Away® litter is primarily composed of clay, a natural but non-biodegradable mineral found in the earth.

Product Usage

  • Q. What is the best way to use Scoop Away® clumping litter?

    Pour 3-4 inches of Scoop Away® clumping cat litter into your litter box. Scoop the solid waste daily and dispose of clumps in the trash. For optimal performance, add enough Scoop Away® litter as necessary to maintain a 3-4 inch depth in your litter box. Do not mix Scoop Away litter with other types or brands of litter
  • Q. What type of litter box should I use with Scoop Away® clumping cat litter?

    We recommend using high-sided, rimmed or covered litter boxes.
  • Q. What type of scooper should I use with Scoop Away® clumping cat litter?

    Most people prefer either a plastic or metal scooper. Make sure to choose a scooper that is wide enough to scoop large clumps. The holes in the scooper should also be small enough to ensure that no used litter gets left behind.
  • Q. Is it okay to mix Scoop Away® litter with other litters?

    We do not recommend mixing Scoop Away® clumping cat litter with other litters as it could inhibit the clumping and odor controlling abilities.


  • Q. The litter in my cat’s box isn’t clumping. What’s wrong?

    Check these possible causes: 1) Is there enough litter in the box? Be sure there are at least 3-4 inches of litter in the box. Initially, filling the box may require 14 lbs. of litter or more. 2) Are you topping off the box after scooping? Each time clumps of waste are removed from the litter tray, fresh litter must be added to the box to maintain a 3-4 inch depth. 3) Are you mixing litters? Do not mix Scoop Away clumping Litter with other types or brands as this will also inhibit clumping.
  • Q. How can I ensure maximum odor control?

    Scoop Away® cat litter products have proven to be highly effective at controlling odors, but there are a few things that you can do to ensure the product works most effectively. First, be sure there are at least 3-4 inches of litter in the box. Second, remove your cat's waste on a daily basis and add fresh litter to maintain a 3-4 inch depth. Finally, keep the litter box in open, well-ventilated areas.
  • Q. Why does my litter seem dusty?

    While we take precautions to minimize dust in our cat litter products, once the product leaves our warehouses we cannot control the handling or storage methods used by others. Rough handling can damage the clay particles and contribute to dust problems. To minimize dust, avoid shaking the litter and pour the litter into your litter box slowly and from as low a height as possible.
  • Q. How can I minimize tracking of litter?

    We recommend using a high-sided, rimmed or covered litter box and placing a rug or mat around your litter box.
  • Q. My litter seems lumpy. Is this normal?

    Over time, litter can absorb moisture and become lumpy if stored in a damp place in a store or home. To prevent litter from getting lumpy, store your litter in a cool, dry place and keep it as airtight as possible.
  • Q. How should I dispose of my Scoop Away® litter? Is it okay to flush the clumps down the toilet?

    Used litter and solid waste should only be disposed of in the trash. We do not recommend flushing any type of clay cat litter as it can clog plumbing.
  • Q. What can I do if my cat won't use Scoop Away® clumping cat litter?

    If you've recently switched to Scoop Away® litter, your cat may need a little time to adjust. You can make the transition easier by sprinkling a thin layer of Scoop Away® clumping cat litter on top of the litter you normally use. Once your cat has acclimated, empty your litter box completely and refill it with Scoop Away® litter.
  • Q. Where can I purchase Scoop Away® clumping Litter?

    Scoop Away® litter products are available nationwide: in drug and grocery stores; in mass distribution stores such as Walmart, Target and Kmart; in dollar channels such as Family Dollar and Dollar General; in club channels like Costco and BJ's; and in pet specialty stores such as PetSmart and PETCO.

Health & Safety

  • Q. Is it okay to use Scoop Away® litter for other pets, such as hamsters, rabbits or ferrets?

    We recommend using this product only for cats.
  • Q. I've heard that cat litter provides good traction on snow and ice. Is this true?

    No, all clumping litters are slippery when wet, and very difficult to remove once placed on a wet cement driveway or patio. These products are intended for use only as cat litters so we don't recommend using clumping cat litter as a traction aid on snow-covered ground.
  • Q. Is Scoop Away® litter harmful to cats or other animals if ingested?

    Scoop Away® litter is not known to cause harm to animals, including kittens, when ingested in small quantities. However, if a pet eats a large amount (i.e., a bowlful) of any litter, we recommend that you contact your vet.
  • Q. Can Scoop Away® litter be used to soak up motor oil?

    We do not recommend using clumping cat litter to soak up motor oil. These products are intended only for use as cat litters.
  • Q. Is it safe for a pregnant woman to handle unused cat litter?

    Unused cat litter is safe for handling by pregnant women. However, pregnant women should avoid handling used cat litter. Toxoplasmosis, an illness characterized by cold or flu-like symptoms, can be transmitted via cat feces and is known to cause birth defects. Immunosuppressed persons may also be susceptible to toxoplasmosis. For further information, consult your doctor.
  • Q. Is the product packaging recyclable?

    Cartons and cases are paper based and can be recycled with any other boxes and cartons — most municipalities collect paper-based items for recycling. Bags are not recyclable.
  • Q. What ingredients are in Scoop Away litter?

    Most Scoop Away® Scoopable Litter contains odor-eliminating Ammonia Shield, high quality clay, limestone and fragrance (except in unscented formulas). Scoop Away® Plus Crystals combines scoopable clay with zeolite crystals, an odor-locking mineral and a fragrance. And Scoop Away Complete Performance contains — in addition to the scoopable litter — two natural plant extracts to enhance odor control.
  • Q. Can Scoop Away® litter cause Feline Urinary Syndrome?

    Feline Urinary Syndrome (FUS) is a common condition that especially affects male cats. Although there are many theories about what causes or contributes to FUS, there is no indication that either clumping or traditional clay cat litter causes FUS in cats or kittens.
  • Q. What is the shelf life of Scoop Away® litter? Does it lose effectiveness over time?

    Scoop Away® cat litter does not lose its effectiveness over time.
  • Q. How much litter will I need? How long will a box last me?

    The amount of litter needed will depend on the frequency of litter box usage as well as the number of cats in the household.
If you don’t find the answer you’re looking for, contact us. »
Accessibility Statement

Scoop Away is committed to making its website accessible for all users, and will continue to take steps necessary to ensure compliance with applicable laws.

If you have difficulty accessing any content, feature or functionality on our website or on our other electronic platforms, please call us at 1-800-325-9259 so that we can provide you access through an alternative method.