FAQ - Find answers about Scoop Away®

Frequently Asked Questions.*

* Now with answers, too!

Product Info

  • Q. What makes Scoop Away® clumping cat litter different from other cat litters?
    Scoop Away® clumping cat litter is an easy-scooping litter that combines tight clumping with maximum odor control to make dealing with the cat box fast and easy. Scoop Away® offers 5x protection:
    1. Waste and urine smells are absorbed and eliminated on contact
    2. Waste and fluids are easily removed
    3. Bacterial odors are banished
    4. A paw-activated fresh scent is released every time kitty uses the box
    5. Lower dust formula keeps air and surfaces clean.
  • Q. What Scoop Away® cat litter is best for me?
    All varieties of Scoop Away® litter clump strong and destroy odors so you can be assured of easy scooping and odor control no matter which variety you choose. Scoop Away® litters are made from natural minerals and clays and include Ammonia Shield technology, a powerful odor eliminator. Please visit our Products Page for additional information on each individual Scoop Away® litter.
  • Q. How does Scoop Away® clumping cat litter destroy odors?
    Scoop Away® litter's patented formula contains special minerals that actually trap and eliminate odors on contact. Scoop Away® litter also inhibits the growth of bacterial odors through Ammonia Shield technology, which help prevent ammonia odors from growing.
  • Q. How does Scoop Away® form such tight, easily scoopable clumps?
    The small, highly absorbent granules of premium clay in Scoop Away® litter react to liquid quickly and form into tight, solid clumps. This process: 1) Controls waste and urine smells and allows waste to be easily removed and 2) Leaves virtually no used litter left behind after scooping.
  • Q. Is Scoop Away® clumping cat litter biodegradable?
    Like most litters, Scoop Away® litter is primarily composed of clay, a natural but non-biodegradable mineral found in the earth.

Product Usage

Troubleshooting

  • Q. The litter in my cat’s box isn’t clumping. What’s wrong?
    Check these possible causes: 1) Is there enough litter in the box? Be sure there are at least 3-4 inches of litter in the box. Initially, filling the box may require 14 lbs. of litter or more. 2) Are you topping off the box after scooping? Each time clumps of waste are removed from the litter tray, fresh litter must be added to the box to maintain a 3-4 inch depth. 3) Are you mixing litters? Do not mix Scoop Away clumping Litter with other types or brands as this will also inhibit clumping.
  • Q. How can I ensure maximum odor control?
    Scoop Away® cat litter products have proven to be highly effective at controlling odors, but there are a few things that you can do to ensure the product works most effectively. First, be sure there are at least 3-4 inches of litter in the box. Second, remove your cat's waste on a daily basis and add fresh litter to maintain a 3-4 inch depth. Finally, keep the litter box in open, well-ventilated areas.
  • Q. Why does my litter seem dusty?
    While we take precautions to minimize dust in our cat litter products, once the product leaves our warehouses we cannot control the handling or storage methods used by others. Rough handling can damage the clay particles and contribute to dust problems. To minimize dust, avoid shaking the litter and pour the litter into your litter box slowly and from as low a height as possible.
  • Q. How can I minimize tracking of litter?
    We recommend using a high-sided, rimmed or covered litter box and placing a rug or mat around your litter box.
  • Q. My litter seems lumpy. Is this normal?
    Over time, litter can absorb moisture and become lumpy if stored in a damp place in a store or home. To prevent litter from getting lumpy, store your litter in a cool, dry place and keep it as airtight as possible.
  • Q. How should I dispose of my Scoop Away® litter? Is it okay to flush the clumps down the toilet?
    Used litter and solid waste should only be disposed of in the trash. We do not recommend flushing any type of clay cat litter as it can clog plumbing.
  • Q. What can I do if my cat won't use Scoop Away® clumping cat litter?
    If you've recently switched to Scoop Away® litter, your cat may need a little time to adjust. You can make the transition easier by sprinkling a thin layer of Scoop Away® clumping cat litter on top of the litter you normally use. Once your cat has acclimated, empty your litter box completely and refill it with Scoop Away® litter.
  • Q. Where can I purchase Scoop Away® clumping Litter?
    Scoop Away® litter products are available nationwide: in drug and grocery stores; in mass distribution stores such as Walmart, Target and Kmart; in dollar channels such as Family Dollar and Dollar General; in club channels like Costco and BJ's; and in pet specialty stores such as PetSmart and PETCO.

Health & Safety

If you don’t find the answer you’re looking for, contact us. »